A surge in reported cases of undelivered Bpost parcels has raised concerns as instances of theft by couriers come to light, according to Het Laatste Nieuws. Sources, corroborated by Flemish

public broadcaster VRT, suggest that some parcels are falling victim to unscrupulous couriers who seize the items for personal gain. In response to these challenges, Bpost, Belgium's national postal service, has taken proactive steps to address the issue.

Bpost, responsible for delivering millions of parcels annually, acknowledges that a significant number of these packages are going missing. The company has openly admitted that some of these incidents are due to couriers who retain parcels for their own benefit.

Veerle Van Mierlo, a spokesperson for Bpost, spoke with VRT NWS and revealed, "Each undelivered package represents one too many. This is an issue that concerns us greatly, and we are taking decisive actions to rectify it." Despite the relatively low percentage of approximately 0.1% of parcels failing to reach their intended recipients, this figure still translates into tens of thousands of undelivered parcels.

To combat this growing problem, Bpost has implemented a series of security measures. Private investigators have been enlisted to help uncover cases of theft, and closed-circuit television (CCTV) systems have been installed to monitor operations. Van Mierlo acknowledged the challenges posed by privacy regulations but emphasized that the company is doing everything within its means to ensure the safety and timely delivery of parcels.

In response to the issue, Bpost is urging customers whose parcels go missing to contact the vendor rather than the courier directly. The responsibility for the shipment lies with the vendor, and customers who have ordered from a commercial seller are entitled to compensation.

As Bpost takes proactive measures to address parcel theft and enhance security, customers can expect a renewed commitment to ensuring the successful and reliable delivery of their packages. Photo by Bert76, Wikimedia commons.